Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

grooveolux's avatar
grooveolux
Explorer | Level 3
6 years ago

Word Online – inserted images continually load and do not display

I have a dozen or so Word Online docs in Dropbox, each with a single jpeg image inserted from my local computer. These documents were last seen with the image successfully inserted. After coming ...
desktop
Microsoft Office
Third Party Integrations
Web
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for trying those steps grooveolux!

Just out of curiosity, if you just preview the file through Dropbox online, are you able to see the images correctly from there?

If your account is set to open the file directly on Microsoft Word Online, you can temporarily change the "Default editing apps" to "View on dropbox.com" from here.

Keep me posted - cheers!

grooveolux's avatar
grooveolux
Explorer | Level 3
6 years ago

Hi Daphne 

I switched the default app to Dropbox online.

I refreshed the page showing the listing of the files. The icons changed. 

I clicked on the preview icon for one that has the issue and it opened - it looked different from Word online but I couldn't be sure what the preview app was. Given the change I made to my settings as you recommended, it seems likely to I was previewing in Dropbox online.

In the preview of the doct there is a generic icon instead of the image I expect to see, nothing indicating the image is loading, and the image does not load.

I'm dropping this issue as a Won't Fix because I'm now doing a work-around that is proving a better workflow for me than inserting images into Word Online docs.

Thank you for your help trying to sort this issue out for me.

I don't want to spend more time getting to the bottom of what the cause is.

Best wishes,

G.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey again grooveolux, I hope you had a good weekend!

    It sounds like there might just be an issue with the image that was inserted that was causing this issue.

    I'm glad to hear though that you're working well with an alternative method though! :grin:

    If there's anything else that I can help with, don't hesitate to get back to me here, I'd be more than happy to help.

    Have a great week ahead!

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!