Forum Discussion

Kathryn Jones's avatar
Kathryn Jones
Helpful | Level 6
2 months ago
Solved

Zoom to Dropbox integration not working

Has the zoom to dropbox integration been affected by changes again?
Third Party Integrations
  • Neal's avatar
    Neal
    2 months ago

    Thank you simonbands​ & Kathryn Jones​ for getting back to me so quickly.

    While it's a shame that did not work, that rules out a lot for us and was worth a shot.

    As I mentioned previously, our team is currently working on getting the integration back up and running. I'll provide an update as soon as I have any news.

  • Kathryn Jones's avatar
    Kathryn Jones
    Helpful | Level 6
    2 months ago

    Thank you Neal, this has restored the connection of the Zoom app, however the automation of the recordings still does not work.

    • Neal's avatar
      Neal
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi Kathryn Jones​!

      Thank you for confirming and apologies for the inconvenience.

      I've reached out to the team in charge of this to find out what's going on, they are aware of the issue and hopefully I'll be able to give you some answers very soon.

      Thank you for your patience! 

      • Neal's avatar
        Neal
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi Kathryn Jones​ & simonbands​,

        Can you confirm really quickly that in "Edit settings for Zoom” (1st screenshot) and then in the pop up screen (2nd screenshot) you have checked the box and clicked Update?

         

      • Neal's avatar
        Neal
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hey Mark​,

        Thanks for weighing in! The Zoom integration was actually reinstated shortly after that, making this all even more confusing!

        Check out this reply on that thread and I've also confirmed internally as well.

         

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hi Kathryn Jones and simonbands, I've sent you individual emails, please could you reply to them when you get a chance?

      • simonbands's avatar
        simonbands
        New member | Level 2
        2 months ago

        Hello Jay, I have reply.

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