Forum Discussion

Kathryn Jones's avatar
Kathryn Jones
Helpful | Level 6
2 months ago
Solved

Zoom to Dropbox integration not working

Has the zoom to dropbox integration been affected by changes again?
Third Party Integrations
  • Neal's avatar
    Neal
    2 months ago

    Thank you simonbands​ & Kathryn Jones​ for getting back to me so quickly.

    While it's a shame that did not work, that rules out a lot for us and was worth a shot.

    As I mentioned previously, our team is currently working on getting the integration back up and running. I'll provide an update as soon as I have any news.

Kathryn Jones's avatar
Kathryn Jones
Helpful | Level 6
2 months ago

Thank you Neal, this has restored the connection of the Zoom app, however the automation of the recordings still does not work.

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Kathryn Jones​!

Thank you for confirming and apologies for the inconvenience.

I've reached out to the team in charge of this to find out what's going on, they are aware of the issue and hopefully I'll be able to give you some answers very soon.

Thank you for your patience! 

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Kathryn Jones​ & simonbands​,

    Can you confirm really quickly that in "Edit settings for Zoom” (1st screenshot) and then in the pop up screen (2nd screenshot) you have checked the box and clicked Update?

     

    • Kathryn Jones's avatar
      Kathryn Jones
      Helpful | Level 6
      2 months ago

      No the check box was not ticked. 

      I have tested the process post checking this box and the recording still does not automatically save to the zoom folder in DropBox.

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