Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Solved
Как платить рублями? How can I pay in rubles?
При попытке оплатить расширение сервиса до Plus предлагается оплатить долларами. Но какрта у меня рублевая. Написано: "Для изменения валюты платежа вы должны отменить текущую подписку на Dropbox и по...
Thank you for keeping me posted.
This error is not related to the currency. It must be a browser issue. Please try the incognito mode of your browser and try inserting the card information again.
You can find instructions for this here:
-- Chrome: https://support.google.com/chrome/answer/95464
-- Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info
-- Safari: http://support.apple.com/kb/PH19216Next step is to Clear your browser's cache. Please find the steps here.
Let me know if that solved the problem or not.
Thank you so much for your patience!
Fiona
Dropbox Staff
Dropbox StaffHi Termitter!
Welcome to the Community. Thanks for checking with us, before doing anything. :slight_smile:
Cancelling the subscription, does not affect your account at all. It will remove the space and the features after the cancellation, but once you buy Dropbox Plus again, everything will be back to normal.
Let me know if you need further assistance with this cancellation.
Please excuse my Russian, I am using an online translator. I hope it makes sense.
---------------------------------------------------------------------
Привет @Termitter!
Добро пожаловать в Сообщество. Спасибо, что уточнили у нас, прежде чем что-то делать. : Slight_smile:
Отмена подписки, никак не влияет на вашу учетную запись. После отмены будет удалено пространство и функции, но как только вы снова купите Dropbox Plus, все вернется на круги своя.
Дайте мне знать, если вам нужна дополнительная помощь с отменой.
Спасибо
Постскриптум Прошу прощения за мой русский, я пользуюсь онлайн переводчиком. Я надеюсь, что это имеет смысл.
OK)) After all i didn't understand, how to get ability to pay in roubles. Could you explain one more time, pls?
p.s. i have anoter Dropbox account with russian email registered. But form this account while try to buy Plus, i see again $-payments.
- Fiona
I would be glad to help.
Can you post a screenshot showing what you see, so I can help the best way possible?
If there are personal information in the page you see, let me know and I will create a ticket for us to look into this in private.
Thank you! Спасибо! :slight_smile:
Here is screen, while trying to pay (it's my new account with russian e-mail). If i fill out data card, system says: there is not such a card. It's true, cause card is in roubles. So i can not pay in roubles so far. How to get into russian pay system?
Thanks!
