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Forum Discussion

Crystal Aurora's avatar
Crystal Aurora
Explorer | Level 3
9 months ago

“Your plan and billing information are managed externally"; I can't upgrade via Google Play.

I urgently need to upgrade my plan because I am out pf storage, but this "Your plan and billing information are managed externally" is the message I receive when I try to upgrade. I have found which ...
Dropbox Plus
Error Messages
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
Crystal Aurora wrote:

What would happen to my current account when it expired during that time? Would my files be safe?

Yes, your files would be safe. If you end up over your storage quota, syncing would stop but your existing files would remain in your account. You would have to be over your quota for an extended period of time (with multiple warning emails) before Dropbox started to remove files.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

To add to what Rich said - make sure that you are receiving emails from Dropbox AND reading them (i.e. they arent in junk/clutter etc.) because if they DO remove files its permanent 

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