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Forum Discussion

Crystal Aurora's avatar
Crystal Aurora
Explorer | Level 3
9 months ago

“Your plan and billing information are managed externally"; I can't upgrade via Google Play.

I urgently need to upgrade my plan because I am out pf storage, but this "Your plan and billing information are managed externally" is the message I receive when I try to upgrade. I have found which ...
Dropbox Plus
Error Messages
upgrades
Crystal Aurora's avatar
Crystal Aurora
Explorer | Level 3
8 months ago

My subscription has now expired and I am still having the same problem. Trying to upgrade in Dropbox desktop web version brings up the notification "Your plan and billing information are managed externally". Going to the Google play store account where I was seeing my subscription, it now just shows that it is expired and it gives me the button to "remove" it.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi Crystal Aurora, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to use an email to which you can receive and send emails from.

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