Forum Discussion

jmfccompany's avatar
jmfccompany
New member | Level 2
2 years ago

11.99 charge for unknown account. Can't submit billing form

I started getting monthly charges of 11.99 since January 2 but can't figure out which account it is for since I have an annual Family Plan. I'm getting a "Receipt for Your Payment to Dropbox" email ...
billing
FAQ
Payments
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jmfccompany, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps when you access this page, while on an incognito/private browsing window (and not being signed in)?

 

Keep me posted!

  • jmfccompany's avatar
    jmfccompany
    New member | Level 2
    2 years ago

    I did it on Edge, Incognito because it's my only other browser. Both of these showed up. Can you confirm if the thing was submitted at all?

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Can you check to see if you received any email in your inbox or spam folder from Dropbox or Zendesk?

      • jmfccompany's avatar
        jmfccompany
        New member | Level 2
        2 years ago

        I didn't receive any email. Checked every folder.

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