Forum Discussion

jmfccompany's avatar
jmfccompany
New member | Level 2
2 years ago

11.99 charge for unknown account. Can't submit billing form

I started getting monthly charges of 11.99 since January 2 but can't figure out which account it is for since I have an annual Family Plan. I'm getting a "Receipt for Your Payment to Dropbox" email ...
billing
FAQ
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jmfccompany, in that case, can we send you an email on our end, so we can investigate further?

jmfccompany's avatar
jmfccompany
New member | Level 2
2 years ago

Yes. Please email me.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You’re all set, jmfccompany! Please reply back to my email, and we’ll take it from there.

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