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Forum Discussion

Caramel_Ho's avatar
Caramel_Ho
Explorer | Level 3
2 years ago
Solved

A actively paid professional account got downgraded, likely due to change of primary email address.

Now my account says that I am over storage limit and promoted me to upgrade again. However, I just paid  for my account on 12/3/23. What should I do to restore my professional account status?
billing
Payments
Plans
upgrades
  • Mark's avatar
    Mark
    2 years ago

    My guess is you have actually set up a new account. Changing email does not change account status. So, to get the paid account back you need to log in to the correct account

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

My guess is you have actually set up a new account. Changing email does not change account status. So, to get the paid account back you need to log in to the correct account

  • Caramel_Ho's avatar
    Caramel_Ho
    Explorer | Level 3
    2 years ago

    When I look into payment of the charge of $19.99 on 12/3, it is actually linked to new account that email address was changed to. So it appears that the new email address has been associated with the charge and a new account status?!  

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