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Forum Discussion

sarah copland's avatar
sarah copland
Helpful | Level 5
4 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
account access
Account Settings
Dropbox Family
security
mmenzies33's avatar
mmenzies33
Explorer | Level 3
3 years ago

Your post got me looking at this again. I was able to create the same email address and was hoping to get the access code from the two factor authorization. The code never arrived. I assume it's because you need to "Trust this computer" when you login on a new device. So my computer was never trusted. Very frustrating.

sezza28's avatar
sezza28
Explorer | Level 4
3 years ago

mmenzies33  thanks for your note above, I think we have tried almost everything. Not giving up just yet though. 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sezza28, if you wish, and as a last chance, I can create a ticket on my end for you, in order to have our Support team investigate this a bit more. 

     

    I'd just prefer to do it privately due to the account-info that might be needed. 

     

    Not saying this will be solved, but let's try to do the best that we can. 

     

    Would that be all right? 

    • sezza28's avatar
      sezza28
      Explorer | Level 4
      3 years ago
      Hi Megan
      Absolutely that would be great, any help would be massively appreciated 🙏🏻
      Thank you
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey sezza28, sorry to jump in. I’ve emailed you to this email address. 

         

        Please reply back to me, when possible.

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