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Forum Discussion

sarah copland's avatar
sarah copland
Helpful | Level 5
4 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
account access
Account Settings
Dropbox Family
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sezza28, if you wish, and as a last chance, I can create a ticket on my end for you, in order to have our Support team investigate this a bit more. 

 

I'd just prefer to do it privately due to the account-info that might be needed. 

 

Not saying this will be solved, but let's try to do the best that we can. 

 

Would that be all right? 

sezza28's avatar
sezza28
Explorer | Level 4
3 years ago
Hi Megan
Absolutely that would be great, any help would be massively appreciated 🙏🏻
Thank you
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey sezza28, sorry to jump in. I’ve emailed you to this email address. 

     

    Please reply back to me, when possible.

  • mmenzies33's avatar
    mmenzies33
    Explorer | Level 3
    3 years ago

    Hi Hannah, Yes I've tried that. Same outcome. No email arrives. Nothing in spam folder. I just tried it again before replying to you. Same same. I'm receiving other emails in his account and I've sent test emails from my own account which arrive immediately.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sounds good, mmenzies33, can you send us the ticket number as well?

  • mmenzies33's avatar
    mmenzies33
    Explorer | Level 3
    2 years ago

    Ticket #23021117

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Perfect, thanks for that, mmenzies33.

     

    I can see that a member of our team is already assisting you, and I've passed your comments along as well.

     

    If you need anything else, please let us know!

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