Forum Discussion

SLH-123's avatar
SLH-123
Explorer | Level 4
2 years ago

Accidentally upgraded an old account which I can’t access

Help!  I received a load of files via Dropbox yesterday and when I went to copy to my Dropbox it said I needed to upgrade which I did.  Problem is it automatically loaded to an old Dropbox account wi...
account access
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey SLH-123, I think there's a digit missing from your ticket number.

 

Can you check it again?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number, SLH-123!

     

    I can see that you're already being assisted by a member of our team, so I also passed your comments along and raised the priority of your ticket.

     

    I hope this gets resolved for you the soonest possible.

     

    Have a great weekend!

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