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Forum Discussion

elady333's avatar
elady333
Explorer | Level 3
4 years ago

Account hasn't been upgraded, even though I paid.

Paid my subscription late and changed billing method.  Payment processed but still receiving error about I am over limit and not synching.  I have tried to contact anyone about this with no success. ...
Payments
Plans
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi elady333 what is your ticket number?

  • Tnroe24's avatar
    Tnroe24
    Explorer | Level 3
    4 years ago
    I’m having the same issue. Upgraded to both plus and professional and I still can’t access any space to upload files after getting billed. I even deleted and Re-downloaded the app several times to see if it would work and it didn’t

    Is there a direct email or customer support chat that someone can help me with this issue?

    Thanks,
    Tunisia
    • elady333's avatar
      elady333
      Explorer | Level 3
      4 years ago
      Speaking to someone would be really nice....
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi elady333 and Tnroe24, thanks for posting on the Community! 

         

        elady333, since you mention you’ve contacted us before, do you have a ticket number that you can send perhaps, like Mark suggested, so that I can have a look? 

         

        Also, can you clarify if both of you upgraded your accounts directly via the Dropbox website or the App Store/Play Store on your phone instead? 

         

        Let me know.

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