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Forum Discussion

elady333's avatar
elady333
Explorer | Level 3
4 years ago

Account hasn't been upgraded, even though I paid.

Paid my subscription late and changed billing method.  Payment processed but still receiving error about I am over limit and not synching.  I have tried to contact anyone about this with no success. ...
Payments
Plans
Storage space
elady333's avatar
elady333
Explorer | Level 3
4 years ago
Speaking to someone would be really nice....
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi elady333 and Tnroe24, thanks for posting on the Community! 

 

elady333, since you mention you’ve contacted us before, do you have a ticket number that you can send perhaps, like Mark suggested, so that I can have a look? 

 

Also, can you clarify if both of you upgraded your accounts directly via the Dropbox website or the App Store/Play Store on your phone instead? 

 

Let me know.

  • Tnroe24's avatar
    Tnroe24
    Explorer | Level 3
    4 years ago
    Hi Nancy,

    Thanks for your feedback! I actually spoke to someone from the sales chat and they recommended me to contact support but I didn’t get a chance to place an issue for a ticket number.

    Nevertheless, I purchased the plus and professional plans through the Apple app for Dropbox for subscriptions.

    Tunisia
    • Tnroe24's avatar
      Tnroe24
      Explorer | Level 3
      4 years ago
      I tried to upgrade again with the professional plan through the app to see if it would open up the 3TB space but I keep getting an error message of “Update Failure”

      Tunisia
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for clarifying that, Tunisia!

         

        Can you take a look at the steps described here and let me know if they help restore your in-app purchase?

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