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Forum Discussion

elady333's avatar
elady333
Explorer | Level 3
4 years ago

Account hasn't been upgraded, even though I paid.

Paid my subscription late and changed billing method.  Payment processed but still receiving error about I am over limit and not synching.  I have tried to contact anyone about this with no success. ...
Payments
Plans
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Tnroe24, sorry to jump in here, but have you ensured that your device's OS and the version of our mobile app are completely up to date on your device?


If you did and still  get an error, please send us a screenshot so that we can have a visual too. 

sizad's avatar
sizad
Explorer | Level 3
4 years ago

months later im having the exact same issue on ios

 

upgraded on ios clicked "try free for 30 days" was instantly charged and then given an error 409 on the app seconds after payment was taken 

 

checked if my account had been upgraded on the app and website on dekstop and neither show i have upgraded even though i have paid the £9.99 for 2Tb.

 

tried to restore purchases via settings and i got this error (NSURLErorrDomain error 409.)   i then tried to upgrade again but was told i am already subscribed

 

this was on ios with the latest ios version and latest dropbox version

 

multiple people have been having this issue for many years on ios and still no fix has been put in place

  • sizad's avatar
    sizad
    Explorer | Level 3
    4 years ago

    on i ios clicked "try free for 30 days" was instantly charged and then given an error 409 on the app seconds after payment was taken 

     

    checked if my account had been upgraded on the app and on dekstop and neither show i have upgraded even though i have paid the £9.99 for 2Tb.

     

    tried to restore purchases via settings and i got this error (NSURLErorrDomain error 409.)   i then tried to upgrade again but was told i am already subscribed

     

    this was on ios with the latest ios version and latest dropbox version

     

    any help

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi sizad, how are you today? 

     

    I just sent you an email, in order for us to have a closer look into this.

     

    Reply back to me, and we'll take it from there. 

     

    Cheers! 

  • sizad's avatar
    sizad
    Explorer | Level 3
    4 years ago
    replied to email a day ago still waiting on response
  • Tnroe24's avatar
    Tnroe24
    Explorer | Level 3
    4 years ago
    sizad

    Oh Yeah I’m not surprised! I didn’t get any response for months through email so I basically gave on Dropbox and their subscription (lost out on close to $100) and bought storage elsewhere.

    It’s a shame because I’ve had their service for over 10 years but I don’t think they value their customers or customer service anymore, they just never find a solution and never get back to you, and wait until you disappear and give up.

    Good luck if you do get help and I hope it works out for you.


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