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Forum Discussion

elady333's avatar
elady333
Explorer | Level 3
4 years ago

Account hasn't been upgraded, even though I paid.

Paid my subscription late and changed billing method.  Payment processed but still receiving error about I am over limit and not synching.  I have tried to contact anyone about this with no success. ...
Payments
Plans
Storage space
sizad's avatar
sizad
Explorer | Level 3
4 years ago

months later im having the exact same issue on ios

 

upgraded on ios clicked "try free for 30 days" was instantly charged and then given an error 409 on the app seconds after payment was taken 

 

checked if my account had been upgraded on the app and website on dekstop and neither show i have upgraded even though i have paid the £9.99 for 2Tb.

 

tried to restore purchases via settings and i got this error (NSURLErorrDomain error 409.)   i then tried to upgrade again but was told i am already subscribed

 

this was on ios with the latest ios version and latest dropbox version

 

multiple people have been having this issue for many years on ios and still no fix has been put in place

sizad's avatar
sizad
Explorer | Level 3
4 years ago

on i ios clicked "try free for 30 days" was instantly charged and then given an error 409 on the app seconds after payment was taken 

 

checked if my account had been upgraded on the app and on dekstop and neither show i have upgraded even though i have paid the £9.99 for 2Tb.

 

tried to restore purchases via settings and i got this error (NSURLErorrDomain error 409.)   i then tried to upgrade again but was told i am already subscribed

 

this was on ios with the latest ios version and latest dropbox version

 

any help

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