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elady333's avatar
elady333
Explorer | Level 3
4 years ago

Account hasn't been upgraded, even though I paid.

Paid my subscription late and changed billing method.  Payment processed but still receiving error about I am over limit and not synching.  I have tried to contact anyone about this with no success. ...
Payments
Plans
Storage space
Jaden Moentadj's avatar
Jaden Moentadj
New member | Level 2
4 years ago

I paid for an individual plus subscription, but can't find it anywhere on my account. There is no proof of this payment existing except on my bank account. How can I still refund this payment and cancel the subscription?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Jaden Moentadj, let's look into this!

     

    Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?

     

    Just to make sure you didn't upgrade the wrong account. Thanks a bunch! 

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