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Forum Discussion

elady333's avatar
elady333
Explorer | Level 3
4 years ago

Account hasn't been upgraded, even though I paid.

Paid my subscription late and changed billing method.  Payment processed but still receiving error about I am over limit and not synching.  I have tried to contact anyone about this with no success. ...
Payments
Plans
Storage space
CynFun's avatar
CynFun
Explorer | Level 3
3 years ago
Dropbox charged me $199 yet I show I am still out of storage. Anyone have this happen? I have disputed this and my CC still is in favor of Dropbox even though I have provided proof that I have no storage. I have been provided no evidence of what exactly my $199 went towards! Any help would be greatly appreciated!
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey CynFun , sorry to see you're having trouble.

 

Did you upgrade your account directly through our website or from the app on your phone?

 

Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?

 

Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts. Thanks a bunch! 

  • CynFun's avatar
    CynFun
    Explorer | Level 3
    3 years ago
    I cannot find proof of any upgrade, nor do I have the storage capability for said upgrade justifying the charge.

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