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Forum Discussion

elady333's avatar
elady333
Explorer | Level 3
4 years ago

Account hasn't been upgraded, even though I paid.

Paid my subscription late and changed billing method.  Payment processed but still receiving error about I am over limit and not synching.  I have tried to contact anyone about this with no success. ...
Payments
Plans
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there CynFun, sorry to jump in here, but could you clarify if you upgraded via the app store on a mobile device or through our website directly? 

  • CynFun's avatar
    CynFun
    Explorer | Level 3
    3 years ago
    I’m not sure 1) which device I would have used and 2) that I even upgraded at all! I keep receiving notifications that I am out of storage! I have never upgraded my account previously, so I would not have intentionally upgraded now.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If you have all the necessary billing info that we need, in order to look-up the charge, then I'd be happy to send you an email; in order for us to look into this CynFun! 

      • CynFun's avatar
        CynFun
        Explorer | Level 3
        3 years ago

        That is just it… I DON’T HAVE ANY PROOF….Are you asking to see the charge on my CC? If there was a phone number I would call and sort this out. Or if someone would call me… [removed per the Community's Guidelines]

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