Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

elady333's avatar
elady333
Explorer | Level 3
4 years ago

Account hasn't been upgraded, even though I paid.

Paid my subscription late and changed billing method.  Payment processed but still receiving error about I am over limit and not synching.  I have tried to contact anyone about this with no success.  How do I get this resolved?

Payments
Plans
Storage space

24 Replies

Replies have been turned off for this discussion
Show More
  • CynFun's avatar
    CynFun
    Explorer | Level 3
    3 years ago
    I’m not sure 1) which device I would have used and 2) that I even upgraded at all! I keep receiving notifications that I am out of storage! I have never upgraded my account previously, so I would not have intentionally upgraded now.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you have all the necessary billing info that we need, in order to look-up the charge, then I'd be happy to send you an email; in order for us to look into this CynFun! 

  • CynFun's avatar
    CynFun
    Explorer | Level 3
    3 years ago

    That is just it… I DON’T HAVE ANY PROOF….Are you asking to see the charge on my CC? If there was a phone number I would call and sort this out. Or if someone would call me… [removed per the Community's Guidelines]

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again CynFun, happy Monday!

     

    I just wanted to mention that you can reach out to our support team for further assistance on this via this form.

     

    Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.

     

    Once you do this and get a ticket ID from our system, feel free to share it with us here so that we can look it up too.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!