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Jmk4th's avatar
Jmk4th
New member | Level 2
2 years ago

Account Keeps Charging

I was being charged $12.78/month even though I was only signed up for a basic account. I deleted the account, but I'm still being charged. I need an actual customer service representative to email/speak with to help work this out. 

Payments

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Jmk4th wrote:

    I was being charged $12.78/month even though I was only signed up for a basic account. I deleted the account, but I'm still being charged.

    Basic accounts have no charges. If you're being charged and only had a Basic account, you're being charged for a different account. Use the credit card charge lookup tool to identify the account.

     

    I need an actual customer service representative to email/speak with to help work this out.

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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