Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Jmk4th's avatar
Jmk4th
New member | Level 2
2 years ago

Account Keeps Charging

I was being charged $12.78/month even though I was only signed up for a basic account. I deleted the account, but I'm still being charged. I need an actual customer service representative to email/sp...
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Jmk4th wrote:

I was being charged $12.78/month even though I was only signed up for a basic account. I deleted the account, but I'm still being charged.

Basic accounts have no charges. If you're being charged and only had a Basic account, you're being charged for a different account. Use the credit card charge lookup tool to identify the account.

 

I need an actual customer service representative to email/speak with to help work this out.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!