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Bgd1's avatar
Bgd1
New member | Level 2
2 years ago

Account won’t upgrade

I’ve had premium account for years through Apple. Received messages from DropBox saying they hadn’t received payment even though I could see payment on my side, as could Apple. Now my acct has been downgraded. Received email from DropBox to upgrade. Clicked on link, signed in entered cc#. Said couldn’t connect to my account refresh screen or contact customer support. I need help with this.

Plans
upgrades

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    anguscarter wrote:

    I suddenly got an out of space even though on my apple subscription it says premium. but it's linked to an old company email.

    Are you signed in using that company email address? The subscription follows the email.

     

    I can't contact support as when I use my main email it says don't have premium 

    You need to be signed in using the company email if that's the account that has the paid subscription.

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