Account won’t upgrade

Same issue  Cannot click to pay the upgrade  Wont work on phone app either.  Tried on three different browsers and in private pages as well. I need this taken care of need files synced for work. 

Also says at top:

Something went wrong. Please refresh the page or contact customer support.

Can I call a number and have this taken care of I need access and syncing 

Hi there jpg2esq - sorry to hear you're also facing this issue. 

Would it be alright with you if we sent you an email to investigate further? 

yes please

No worries, jpg2esq, I just emailed you, so I'll see you there.

I also need help with this. I received the same email and when I log back in and try to upgrade, it will not let me. It keeps saying "something is wrong, refresh your page or contact support," but I can't contact support because I've been downgraded. I have tried to do this from my computer, my phone, and incognito tabs. I have cleared my caches, cookies, browsing history, all of the above and nothing works. 

@dropbox feel free to email me about this issue. 

Hi Devin_Cribb, thanks for posting here! 

I just opened a ticket on my end for you, and I'll be happy to see you there. 

Thanks a bunch!

Am I gonna hear from someone today to work my issue out?

HI I have the exact same issue. Out of the blue I suddenly got an out of space even though on my apple subscription it says premium. but it's linked to an old company email. But that never stopped me having access to the premium account before 

Unable to upgrade
It looks like you're paying for another Dropbox account with this Apple ID.
You're unable to upgrade in the app at this time, but visit dropbox.com/
support for more help.

and I can't contact support as when I use my main email it says don't have premium