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mdlthomson's avatar
mdlthomson
New member | Level 2
4 years ago
Solved

Adding extra space to a professional account without upgrading to business

I am currently a professional account holder with 3TB of storage space, I am 500GB away from running out of space. As a creative I work with large file sizes and I was looking to upgrade to get a few more TB of storage. 

My only option is to upgrade to a Business Account, which would be fine, however you need to have a minimum of 3 licences which makes it very expensive for 2 extra TB which the Standard packages offers, I use the dropbox transfer tool almost every day so ideally I would be on the Advanced plan so I have have the same transfer limit of 100GB transfer limit which I get with Professional.

Currently I pay around £15 per month for my package, currently if I want 2TB extra I would need to pay £30 per month and get less services than I do now or £45 per month to get what I really need. which is an increase of £30 per month which is excessive. 

Why doesn't Dropbox allow to increase storage space without needing to but licences which are not needed.

As a long term customer of over 10 years who uses the service every day I am getting to a point where will need to make a decision to leave Dropbox and go to an alternative provider of which there are many to to choose from. 

For example: -
IDrive offer 10TB for $3.98 a month
pCloud offer 10TB for $3.95 a month

I need to do more research on this but Apple, Google and probably Amazon will offer similar services, the only thing stopping me at the moment is the hassle of transfering all my data across. But I will do it if needed.

Please Dropbox you are currently alienating what will be a big proportion of your loyal customer base. 

Sort it out!


  • mdlthomson wrote:
    Adding extra space to a professional account without upgrading to business

    Go to your Plan page and look for a section titled Available add-ons. Do you see something that looks like this?

     

     

    It may not be available to all accounts yet, as Dropbox tends to roll these things out gradually over time.

22 Replies

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  • shinbeth's avatar
    shinbeth
    Experienced | Level 13
    2 years ago

    "Companies like Apple and Google that offer more free space have other parts of their business that offset those costs. Apple has their hardware revenue, Google has their ad revenue. The profits they earn from those other sources of revenue allow them to offer more storage for free, as an incentive to spend money on their other services. Dropbox only has their storage revenue."

     

    If what you say may be true, it absolutely doesn't change the fact that Dropbox should offer Pro users to get as many extra TB they wish for an extra cost proportional to that additional storage.

     

    Implementing this just takes a line of code, and would generate an extra line of revenue to Dropbox. So it just doesn't make any sense, especially as everyone's hard drive is nearing full capacity.

  • XDC's avatar
    XDC
    Helpful | Level 7
    9 months ago

    Personal/Professional Plan (1 User) vs. Business Plan (3 User): What if you are a Sole Trader Business?!

    Everyone needs 4TB minimum now, that's a Mac Studio.

    That's a small business use sorted, then there's personal storage as well like 1TB of music if you don't want to use the likes of Spotify & Apple Music (via iTunes). What about personal images and videos!? Add another 1TB. Now, if you are a business like I am as a Graphic Designer and Logo Designer with big needs, I need at least 5TB minimum! Do something Dropbox before I go back to SugarSync!

    I am only sticking around sticking around here to see if you actually care and do something with this community thread about getting more than 3TB on a one-user personal account... Ruzzle Fruzzle!

    I am a long-time user and my old thread on this subject with mega Ks of votes has been swept away. This is exactly the problem from way back that has NOT BEED SOLVED. C'mon Dropbox!!! Really? 

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