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Anyone Else Unable To Upgrade?? Plus Horrible Customer Service
Hey All,
I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business...
I am trying to upgrade to Essentials 30 day free trial because I want to test the recording capabilities on the new Capture app. But cannot seem to download the app correctly and the upgrade will not validate. Gets to 'validate transaction' but there is a blank box on the screen and nothing at my bank. Trying to get help is hopeless. Quick chat popped up, went through it all with him to be told to email customer support who replied that they do not give support! Gave me links to where I started this morning. Going round in circles.
Same. Literally trying to give this company money and support is useless. Literally no one can help me upgrade? Same process here THREE TIMES! Ridiculous!
- Hi there, may i know what is the error message when you tried to upgrade? Thanks
- Hannah
Dropbox Community Moderator
Hey louiseinfrance, sorry to hear about this.
Can you send us the ticket number for your communication with our support team, so we can investigate?
As for you, nsns, I'm sorry to hear about your experience.
From what I can see, you currently have a ticket that's been sent to our specialists.
I have raised the priority of your ticket and passed your comments along.
Anything you need to add, please add it to that ticket, and our colleague will get back to you with an update the soonest possible.
Thank you.
They responded with more hoops to jump through and it takes them 3 days to respond to anything. Literally just want to upgrade my account.
Also I have been told 3 times there is a ticket escalated to a specialist. No one has helped. It has been about 2 weeks.
I am having the same issue. I cannot upgrade my storage capacity and it gives me the same errors no matter what device/browser I am on. I can't open a ticket for support because I can't upgrade. "Something went wrong. Please refresh the page or contact customer support."
I have same issue - a blank white box on the upgrade screen and keep sending me round in circles.
- Hi there,
If you said you upgraded to the 30 day trial you will really not see a record in your bank. You can click this link to check if your trial has been successful: www.dropbox.com/account/plan . If you see that your plan is already on Essentials then you are able to upgrade to the trial already. Hope this helps
