Forum Discussion

nsns's avatar
nsns
Helpful | Level 5
2 years ago

Anyone Else Unable To Upgrade?? Plus Horrible Customer Service

Hey All, I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business...
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louiseinfrance's avatar
louiseinfrance
New member | Level 2
2 years ago

I am trying to upgrade to Essentials 30 day free trial because I want to test the recording capabilities on the new Capture app. But cannot seem to download the app correctly and the upgrade will not validate. Gets to 'validate transaction' but there is a blank box on the screen and nothing at my bank. Trying to get help is hopeless. Quick chat popped up, went through it all with him to be told to email customer support who replied that they do not give support! Gave me links to where I started this morning. Going round in circles. 

nsns's avatar
nsns
Helpful | Level 5
2 years ago

Same. Literally trying to give this company money and support is useless. Literally no one can help me upgrade? Same process here THREE TIMES!  Ridiculous! 

  • Rogaa's avatar
    Rogaa
    Helpful | Level 7
    2 years ago
    Hi there, may i know what is the error message when you tried to upgrade? Thanks

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