Forum Discussion

nsns's avatar
nsns
Helpful | Level 5
2 years ago

Anyone Else Unable To Upgrade?? Plus Horrible Customer Service

Hey All, I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business...
Payments
Plans
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upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey louiseinfrance, sorry to hear about this.

 

Can you send us the ticket number for your communication with our support team, so we can investigate?

 

As for you, nsns, I'm sorry to hear about your experience.

 

From what I can see, you currently have a ticket that's been sent to our specialists.

 

I have raised the priority of your ticket and passed your comments along.

 

Anything you need to add, please add it to that ticket, and our colleague will get back to you with an update the soonest possible.

 

Thank you.

nsns's avatar
nsns
Helpful | Level 5
2 years ago

They responded with more hoops to jump through and it takes them 3 days to respond to anything. Literally just want to upgrade my account. 

  • nsns's avatar
    nsns
    Helpful | Level 5
    2 years ago

    Also I have been told 3 times there is a ticket escalated to a specialist. No one has helped. It has been about 2 weeks.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I understand where you're coming from, nsns, for sure.

       

      However, since you're already in contact with our team, they're the ones who can assist you with this, so I'd suggest sticking with them, so they can resolve this for you.

       

      If there's something else we can do, though, let us know!

      • nsns's avatar
        nsns
        Helpful | Level 5
        2 years ago

        Yes! You can get someone to upgrade my plan 🙂 

        Honestly I haven't gotten any response from any specialist. Just support people telling me someone will contact me and nobody has.

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