Forum Discussion

nsns's avatar
nsns
Helpful | Level 5
2 years ago

Anyone Else Unable To Upgrade?? Plus Horrible Customer Service

Hey All, I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business...
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nsns's avatar
nsns
Helpful | Level 5
2 years ago

Also I have been told 3 times there is a ticket escalated to a specialist. No one has helped. It has been about 2 weeks.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I understand where you're coming from, nsns, for sure.

 

However, since you're already in contact with our team, they're the ones who can assist you with this, so I'd suggest sticking with them, so they can resolve this for you.

 

If there's something else we can do, though, let us know!

  • nsns's avatar
    nsns
    Helpful | Level 5
    2 years ago

    Yes! You can get someone to upgrade my plan 🙂 

    Honestly I haven't gotten any response from any specialist. Just support people telling me someone will contact me and nobody has.

    • nsns's avatar
      nsns
      Helpful | Level 5
      2 years ago

      I still have not heard from support and it has now been FIVE business days???? Still trying to upgrade?

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