Forum Discussion

nsns's avatar
nsns
Helpful | Level 5
2 years ago

Anyone Else Unable To Upgrade?? Plus Horrible Customer Service

Hey All, I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey nsns, sorry for any inconvenience this might cause, but only the member of the team that's handling your case will be able to give you updates on the progress.

 

As for your case, annabr, how did you upgrade your account? Directly from the Dropbox website of the Dropbox mobile app on your phone?

  • annabr's avatar
    annabr
    Explorer | Level 4
    2 years ago
    I upgraded on the website.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey nsns, we do apologize for the delay and we can see that you're already in contact with the specialized agent working on the case, so for any updates, make sure to check with them on the ticket.

       

      And regarding your issue, annabr, would it be okay if we reached out to you via email as well, so we can investigate further?

      • annabr's avatar
        annabr
        Explorer | Level 4
        2 years ago
        Yes, I would like that.
      • nsns's avatar
        nsns
        Helpful | Level 5
        2 years ago

        can someone reach out to me via email? I have been waiting since 4/11...it is now 4/23. 

  • nsns's avatar
    nsns
    Helpful | Level 5
    2 years ago

    No one is handling the case thats what I am trying to say. It looks like this is happening to multiple people. I'm trying to get someone or anyone to handle the case and help me upgrade!!

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