Forum Discussion

nsns's avatar
nsns
Helpful | Level 5
2 years ago

Anyone Else Unable To Upgrade?? Plus Horrible Customer Service

Hey All, I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business...
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upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey nsns, sorry for any inconvenience this might cause, but only the member of the team that's handling your case will be able to give you updates on the progress.

 

As for your case, annabr, how did you upgrade your account? Directly from the Dropbox website of the Dropbox mobile app on your phone?

annabr's avatar
annabr
Explorer | Level 4
2 years ago
I upgraded on the website.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey nsns, we do apologize for the delay and we can see that you're already in contact with the specialized agent working on the case, so for any updates, make sure to check with them on the ticket.

     

    And regarding your issue, annabr, would it be okay if we reached out to you via email as well, so we can investigate further?

    • annabr's avatar
      annabr
      Explorer | Level 4
      2 years ago
      Yes, I would like that.
    • nsns's avatar
      nsns
      Helpful | Level 5
      2 years ago

      can someone reach out to me via email? I have been waiting since 4/11...it is now 4/23. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey annabr, please check your email address and reply back to my message, when possible.

         

        nsns, I had a look at your support ticket and can see that our advanced agent replied back to you recently. I can understand your frustration though due to the delay. I’ve left them another internal note as well, so that they may get back to you sooner.

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