Forum Discussion

nsns's avatar
nsns
Helpful | Level 5
2 years ago

Anyone Else Unable To Upgrade?? Plus Horrible Customer Service

Hey All, I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business...
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upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey nsns, sorry for any inconvenience this might cause, but only the member of the team that's handling your case will be able to give you updates on the progress.

 

As for your case, annabr, how did you upgrade your account? Directly from the Dropbox website of the Dropbox mobile app on your phone?

nsns's avatar
nsns
Helpful | Level 5
2 years ago

No one is handling the case thats what I am trying to say. It looks like this is happening to multiple people. I'm trying to get someone or anyone to handle the case and help me upgrade!!

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