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Anyone Else Unable To Upgrade?? Plus Horrible Customer Service
Hey All,
I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business...
Hi there. One reason why upgrading to a higher plan gives an error message is when the current payment method that is stored in your account is not updated ( could be that it is already time that the expiration date needs to be changed, etc). When you tried to upgrade to the Business-Plus, did it let go all the way to the checkout page where you just need to click on Purchase ? And afterwards you get that message that an error is taking place and to contact support? If yes, please check first if your payment method is updated then try again. If that doesnt work still, consider this second factor
2. Another reason for getting an error is when you linked your personal account with your business account and both of them are signed in for seamless switching. To find out if you have a personal account linked with your business account you click your Avatar ( person icon or name initials) on the top right corner of your screen and then click on Settings. Under Settings, choose General. Then on the 4th row going down, just under your work email you will see if your work account is linked with your personal account. You will know it if you see the button “unlink” on the right side. If yes, you unlink your personal accout first. Then proceed with the upgrade again. If it goes through, you can just go back and re-link your personal account by going to the same place—settings>general. Hope this helps
2. Another reason for getting an error is when you linked your personal account with your business account and both of them are signed in for seamless switching. To find out if you have a personal account linked with your business account you click your Avatar ( person icon or name initials) on the top right corner of your screen and then click on Settings. Under Settings, choose General. Then on the 4th row going down, just under your work email you will see if your work account is linked with your personal account. You will know it if you see the button “unlink” on the right side. If yes, you unlink your personal accout first. Then proceed with the upgrade again. If it goes through, you can just go back and re-link your personal account by going to the same place—settings>general. Hope this helps
