Forum Discussion

mblah's avatar
mblah
Explorer | Level 3
1 year ago

Being billed 119.88 every year for the last 5 years

Hi, I realized today that I have been billed 119.88 for the last 5 years. I have only a free basic plan (to which I logged in maybe 3-4 times in the last 5 years) and I never signed up for any trial....
billing
cancellations
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for checking, mblah.

 

We don't have this kind of access here on the Community, so in order to check this on my end, I'll need to send you an email.

 

Before we do that, though, can you please try the lookup tool once again from a different browser, to see if that has any effect?

mblah's avatar
mblah
Explorer | Level 3
1 year ago

I tried using another browser, tried incognito mode and nothing worked.

 

P.s. Here it says enter last 4 digits of credit card, but I dont have a credit card for that account. I only have a debit card and it is the same card I have from last 5 years.

  • mblah's avatar
    mblah
    Explorer | Level 3
    1 year ago

    Can you please send me an email and check this?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      It might say "credit card", but the tool should work for both credit cards and debit cards, so before I send you an email, can you check, to see if it works with the card info that you have?

      • mblah's avatar
        mblah
        Explorer | Level 3
        1 year ago

        Yes I only have a debit card for that account and entered the debit card last 4 digits and its expiration date along with the latest transaction ID multiple times in different browsers but it always throws that error.

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