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Forum Discussion

Michelleanzures's avatar
Michelleanzures
Helpful | Level 5
7 years ago
Solved

Being charged twice for same account

So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple stor...
Dropbox Plus
Payments
  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

    When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

    Thanks in advance and until we speak again, have a lovely day!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

Thanks in advance and until we speak again, have a lovely day!

nomez99's avatar
nomez99
New member | Level 2
7 years ago

Hello,

I also have two charges on my bank statement.

Could you assist and tell me why that is after upgrading to Professional?

Thank you

Simon

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    I'll be happy to help nomez99 !

    Therefore, I just reached out via your Dropbox associated email address so we can have a look into this.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there Simon.

    Thanks in advance and talk soon!

    • box_dropper's avatar
      box_dropper
      New member | Level 2
      7 years ago

      Hi!

      I have the same problem as well, two charges on my bank statement after upgrading to Professional. Could you help me to solve that?

      Many thanks!

      JJ

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        Of course I will box_dropper!

        As a matter of fact, I just sent you a brief message to the email address associated with your Community's profile so we can have a better look into this.

        Whenever you get the chance, please take a look at your inbox and we'll take it from there.

        Thanks in advance JJ!

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