Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Being charged twice for same account
So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple stor...
Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.
When you get the chance, take a look at your email's inbox for my message and we'll take it from there.
Thanks in advance and until we speak again, have a lovely day!
I have the same issue, please can someone contact me
Walter
Dropbox Community Moderator
Dropbox Community ModeratorWelcome to the Community ler16!
As per your request, I just sent you a brief message to the email address that's associated with your Community's profile.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
Talk to you soon!
- Hi I have the same problem!! Charged twice for 3 months! Who can I talk to???
- Rich
Super User II
albertina wrote:
Hi I have the same problem!! Charged twice for 3 months! Who can I talk to???You need to contact Dropxbox Support directly. This is a public forum and billing/account issues cannot be handled here.
I've been charged twice as well. Is it possible to get my money back? I'm confused. Why is this happening to so many people? Thanks. Jenn
- Fiona
Dropbox Staff
Hey Jenn S.1.
Sorry to hear about this.
We have no view of transaction details or Dropbox accounts via the Community, so the best way to address this would be contacting support. They will look into the charges, check if they are refundable and help you understand how this happened.
Please create a ticket with Dropbox Support for this billing request.
Thanks.
Can you send me an email as well? I am having this exact same issue. Thanks so much!
- Fiona
Welcome and thanks for reporting.
I got you madisonm_12! :envelope:
If you received my email, please respond there.
Thank you!
Hi there,
I am also having this problem - being charged twice for the same account. Please can somebody assist?
Kind regards,
Helen
- Walter
Hi there HDawson; sorry to hear about this.
If you'd like to make sure about this, you can take a look at your account's billing history to see if this is indeed a duplicate charge here:
If you're still having issues with this though, why not contact our support team to sort this out directly? Here's a direct link for your reference: https://www.dropbox.com/support
Let us know if you have any questions!
I have the exact same problem.
I bought two accounts in the past, one for myself for 1 TB and another for my office assistant so we could both use DB. She left one year ago and I contacted DB to cancel her account, but was charged anyway. Now I see that DB is going to charge me again for her account. On my account there will be two charges. I don't want to pay for the one with her info.
Thanks,
K
- Walter
Hi kbrimberry; thanks for joining this discussion and welcome to our Commnunity!
In your case, I'd suggest trying an incognito window while you're not logged into any account.
From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.
I hope this gets resolved for you as soon as possible K.
