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Forum Discussion

Michelleanzures's avatar
Michelleanzures
Helpful | Level 5
7 years ago
Solved

Being charged twice for same account

So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple stor...
Dropbox Plus
Payments
  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

    When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

    Thanks in advance and until we speak again, have a lovely day!

Jenn S.1's avatar
Jenn S.1
New member | Level 2
7 years ago

I've been charged twice as well. Is it possible to get my money back? I'm confused. Why is this happening to so many people?  Thanks. Jenn 

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey Jenn S.1. 

Sorry to hear about this. 

We have no view of transaction details or Dropbox accounts via the Community, so the best way to address this would be contacting support. They will look into the charges, check if they are refundable and help you understand how this happened. 

Please create a ticket with Dropbox Support for this billing request. 

Thanks. 

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