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Forum Discussion

Michelleanzures's avatar
Michelleanzures
Helpful | Level 5
7 years ago
Solved

Being charged twice for same account

So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple stor...
Dropbox Plus
Payments
  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

    When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

    Thanks in advance and until we speak again, have a lovely day!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Welcome to the Community ler16!

As per your request, I just sent you a brief message to the email address that's associated with your Community's profile.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Talk to you soon!

HDawson's avatar
HDawson
New member | Level 2
6 years ago

Hi there,

 

I am also having this problem - being charged twice for the same account. Please can somebody assist?

 

Kind regards,

Helen

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi there HDawson; sorry to hear about this.

    If you'd like to make sure about this, you can take a look at your account's billing history to see if this is indeed a duplicate charge here: 

    If you're still having issues with this though, why not contact our support team to sort this out directly?  Here's a direct link for your reference: https://www.dropbox.com/support

    Let us know if you have any questions! 

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