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Forum Discussion

poppinwithflavor's avatar
poppinwithflavor
New member | Level 2
4 years ago
Solved

Business plan to family plan. Will my data and shared folder safe?

Hi  I've been using personal standard plan and just joined business plan for free trial. But I would like to switch my subscription plan to family plan instead of keeping business one. If I cancel ...
cancellations
Dropbox Family
Plans
  • Mark's avatar
    Mark
    4 years ago

    Hi 

     

    No you wont lose anything. All you may find is a short period where things done sync (as you need to let your current plan cancel and not renew before you can add on Family). 

kostaka's avatar
kostaka
Explorer | Level 3
4 years ago
Hello, Mark. I have got kinda the same question. But I have 2 users in my Business account and I would like to change to Family account. What is the simplest way to do that without losing all the folder access settings? Thanks in advance.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

The process is exactly the same, but, whats changed now is that Teams are not supported except in Business. So down grade and re-upgrade BUT be aware of things that are not supported - for example Teams or the granular sharing permissions Teams allow. 

  • kostaka's avatar
    kostaka
    Explorer | Level 3
    4 years ago

    Thank you, Mark. I have successfully downgraded. And now I am trying to sigh for Dropbox Family Plan and on the page https://www.dropbox.com/team/join/new_pair I am asked to set up my new personal account. I have always had only one account. What to do next? Shall I create another one here? Which one will be connected to Family Plan then? Thanks in advance.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey kostaka, how's your Monday so far? 

       

      Do you still face this or did you manage to upgrade to the Family plan? 

       

      Let me know, and we'll take it from there. 

      • kumobot's avatar
        kumobot
        New member | Level 2
        4 years ago

        Hi there, 

         

        I was about to cancel my free trial for business and switch over to family plan, but then saw the notification to say that my account will no longer exist once I cancel. 

        I currently have 6 people using the business one and so the family one works for us too. If I cancel the business and move to family will this change the folder layout and permissions?

         

        Thanks!

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