Forum Discussion

Sphelx's avatar
Sphelx
Explorer | Level 3
9 months ago

Button to change yearly to monthly does not exist

I do not have the money to pay an annual bill.  All i can afford is one month - help docs for Dropbox say to go to subscriptions, then "change billing period" This section does not exist.  ...
billing
Payments
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Sphelx, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

  • Sphelx's avatar
    Sphelx
    Explorer | Level 3
    9 months ago

    Hi Jay Thanks for responding <3

    Ticket number is 24976677

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

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