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DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago

Can’t cancel free trial - don't see option in settings

I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox. Please help.
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cancellations
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DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago
Installed the app on my iPhone.
DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago
I accidentally accepted your answer when I didn’t mean to.
  • DSSlagle's avatar
    DSSlagle
    New member | Level 2
    2 years ago
    I have followed the instructions to cancel my 30 day free trial by going into settings, clicking on my name, and then clicking on subscriptions but a subscription for Dropbox does not appear. I signed up by installing the Dropbox app on my iPhone. I accidentally accepted a previous solution before there was a full solution given. Therefore, I’m submitting this question again.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    DSSlagle, in this case, you’ll need to cancel your Dropbox trial directly from your iPhone, with these steps.

    • DSSlagle's avatar
      DSSlagle
      New member | Level 2
      2 years ago
      I followed those instructions for an iPhone and a subscription for Dropbox does not appear.
      • DSSlagle's avatar
        DSSlagle
        New member | Level 2
        2 years ago
        Also when I look at my account in the app, it states I have the basic free plan. If I had a 30 day free trial for the “plus”, wouldn’t that show up as my plan?

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