Forum Discussion

DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago

Can’t cancel free trial - don't see option in settings

I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox. Please help.
Account Settings
cancellations
Payments
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DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago
I accidentally accepted your answer when I didn’t mean to.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

DSSlagle, in this case, you’ll need to cancel your Dropbox trial directly from your iPhone, with these steps.

  • DSSlagle's avatar
    DSSlagle
    New member | Level 2
    2 years ago
    I followed those instructions for an iPhone and a subscription for Dropbox does not appear.
    • DSSlagle's avatar
      DSSlagle
      New member | Level 2
      2 years ago
      Also when I look at my account in the app, it states I have the basic free plan. If I had a 30 day free trial for the “plus”, wouldn’t that show up as my plan?
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        DSSlagle wrote:
        Also when I look at my account in the app, it states I have the basic free plan.

        What plan does it say you're on if you sign in and view this page?

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