Forum Discussion

DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago

Can’t cancel free trial - don't see option in settings

I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox. Please help.
Account Settings
cancellations
Payments
Plans
Markwtt266k's avatar
Markwtt266k
New member | Level 2
2 years ago
I am frankly disgusted at your free/ trial Trap!!
I wanted to take a look at your service so foolishly signed up only to discover the app install has hooks into my Google and Apple accounts for charging at the end of the trial. This is not made clear on signup (only in small print)
To make matters worse I am now tearing my hair out trying to cancel the trial but can find no way of doing so - your cancellation instructions bear no relation to what I am seeing on the iPhone app. Shame on you - this is really poor and leaves a bad taste…

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