Forum Discussion

Terese Tobin's avatar
Terese Tobin
New member | Level 1
12 months ago

Can’t cancel subscription and not allowed to delete account

When I go to delete account it says I’m not allowed to. Been trying to cancel subscription. Please help
cancellations
Create or delete account
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Welcome to the Dropbox Community, Terese Tobin.

Can you let me know exactly what you see when you try to delete your account?

And why are you not able to cancel your subscription? 

Any additional info or screenshots that would better explain the issue, are welcome.

Thanks!

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