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db2024ukmcr's avatar
db2024ukmcr
Explorer | Level 3
2 years ago
Solved

Can I add more space to my Business trial or renew early?

Currently on a Dropbox Business trial, until Nov 24, but want to move 30TB of data to my account.  I cannot seem to add more storage, assuming because I'm in a trial, and cannot contact support.  ...
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  • Megan's avatar
    Megan
    2 years ago

    Sure thing db2024ukmcr!

     

    I just sent you an email, I'll be more than happy to see you there. Cheers! šŸ˜Ž

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey db2024ukmcr, thanks for posting your question to our Community.

 

Currently, the max space you can have with the free trial of this plan is 9TB with a minimum of 3 licenses.

 

If you wish to renew to a paid subscription, to add more space, you should be able to do it from your billing page.

 

Each additional actively used license adds 3TB to your space, but you can also purchase space add-ons.

 

Let me know if you need anything else!

  • db2024ukmcr's avatar
    db2024ukmcr
    Explorer | Level 3
    2 years ago

    Thanks Hannah, there is no option to renew to a paid subscription and I cannot purchase addons. 

     

    Thanks

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the update, db2024ukmcr.

       

      Can you check if this page allows you to renew? Or does it re-direct you to your billing page?

      • db2024ukmcr's avatar
        db2024ukmcr
        Explorer | Level 3
        2 years ago
        Thanks, it takes me to the plans page where I can see the different plans, but if I click on ā€˜buy nowā€™ it takes me to the billing page, with the message; If youā€™d like to manage your plan, please contact support.

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