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Forum Discussion

henkeguztav's avatar
henkeguztav
New member | Level 2
3 years ago
Solved

Can I cancel my subscription and get a new one without losing all my stuff?

Hi! I'm trying to change my billing info from an american card to a swedish card. It look like i need to cancel my subscription in order to change currency. My question is if I can cancel my subscrip...
Account Settings
cancellations
Payments
  • Mark's avatar
    Mark
    3 years ago

    Hi

     

    It'll be fine 🙂

     

    What will happen is it may stop syncing for a bit (i.e. give error you are over quota) as you need that bit to happen before you can change card country. However, all files/data will stay!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi KdubW, thanks for clarifying! 

 

Just to make sure I understand everything correctly: when you access our plan page, and try to upgrade from there, does it ask you to upgrade in USD? 

 

Or do you use a different way to upgrade? Are you currently in UAE? 

KdubW's avatar
KdubW
Explorer | Level 3
3 years ago
Yes it asks me to upgrade in USD and yes I'm in the UAE.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, KdubW!

     

    Currently, we don’t support the local currency of UAE, so the pricing for your plan would automatically display in USD.

     

    You should still be able to use the payment method of your choice, though.

    • Jay K's avatar
      Jay K
      New member | Level 2
      2 years ago

      Nancy, I need to cancel because I thought I was getting a free trial then I was charged over $160.

      I would like a refund for this. It is very hard to cancel!!

      I have spent two days trying to cancel and every time my attempts are declined. I am a senior and can't afford this. Please contact at [removed].

      I am beginning to think this is a major scam.

      Jay

       

      [personal information removed per the Community's Guidelines]

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Jay K! I’m sorry to hear about your overall experience. 

         

        Is this about the Dropbox account linked to your Community profile here? If yes, I can log a ticket for you and look into this internally.

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