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Can we change our Family manager or do we need to cancel and re-upgrade to Family?
Hi, our team is currently using the family plan and we want to keep using that plan, but the family manager is leaving the company. I plan to change the manager to someone else and update the paym...
Thanks for posting on our forum, @askmeerkat! Welcome aboard.
To change the Family manager, youâll need to downgrade from your current Family plan indeed and re-upgrade on your end with your payment details. After that, you can re-invite the rest of the family members.
Now, since youâre not the current Family manager, you canât cancel the Family plan on your end (this is something only they can do). However, you can leave the Family plan with the rest of the members, which will convert your Dropbox accounts into Basic ones and youâll keep access to all of your files (besides the Family Room folder, which will only be accessible by the current manager). For more details, please check this Help Center article.
Other than the Family plan though, you can also check our Dropbox team plans here and see if they could be a good fit for what you want.
In any case, you can re-upgrade with your current files and not re-upload them to Dropbox.
Let me know if you have any other questions though.
Thank you for the quick reply!
As you mentioned when I sign up for the new Family plan (after the manager cancel their exisiting plan), will I still have access to all the data we were using before?
I'm a bit confused because the first response mentioned that in some cases, I might not be able to access the Family Room folder.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHappy to answer that for you askmeerkat!
The Family plan manager is the owner of the Family Room folder. If the Family manager cancels or changes the plan, each member will keep a copy of the folder in their own account. đ
That's nice!!
If I become the new family plan manager, can I make that folder(copy) shareable? I want to share the data inside that folder with other members as it is.
Thank you for your kind answers:)- Megan
Hey askmeerkat, you should be able to share the copy of that folder. đ
