Forum Discussion

yebus's avatar
yebus
Explorer | Level 3
2 years ago

Cancel subscription button isn't showing up.

I can't figure out where the cancel plan button is on my manage account tab. I would like to cancel my plan as it states that I will be charged if I do not. Any help would be appreciated.   ...
billing
cancellations
Payments
yebus's avatar
yebus
Explorer | Level 3
2 years ago

 

I registered my subscription on PC but I’ve tried unsubscribing on both. I went to my phone to download the Dropbox app and it only shows that my plan is the Essential Plan.

There is no “manage my subscription” or anything relating to cancelling it. I tried pressing on the “your plan” tab and it does not do anything unfortunately.

Dropbox does not allow me to contact customer support with my plan either despite it being a trial of the Essential version, so I have no clue what is happening.

maher1982's avatar
maher1982
Icon for Super User rankSuper User
2 years ago

Did you try to clean your browser's cache or using another browser?

  • yebus's avatar
    yebus
    Explorer | Level 3
    2 years ago

    Did that just now. My manage account page looks the same unfortunately. Still no option to cancel trial 😞 I can't contact customer support either.

    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User
      2 years ago

      Try to visit the Support page while you're NOT signed in to a Dropbox account.

       

      Don't worry, you still have plenty of time to cancel the trial plan. You have until October 9th, according to your screenshot

      • yebus's avatar
        yebus
        Explorer | Level 3
        2 years ago

        I have a submitted a request, will keep this thread updated until it has been resolved. Thank you so much for your help 🙂

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