Forum Discussion

yebus's avatar
yebus
Explorer | Level 3
2 years ago

Cancel subscription button isn't showing up.

I can't figure out where the cancel plan button is on my manage account tab. I would like to cancel my plan as it states that I will be charged if I do not. Any help would be appreciated.   ...
billing
cancellations
Payments
maher1982's avatar
maher1982
Icon for Super User rankSuper User
2 years ago

Try to visit the Support page while you're NOT signed in to a Dropbox account.

 

Don't worry, you still have plenty of time to cancel the trial plan. You have until October 9th, according to your screenshot

yebus's avatar
yebus
Explorer | Level 3
2 years ago

I have a submitted a request, will keep this thread updated until it has been resolved. Thank you so much for your help 🙂

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    2 years ago

    Yes, and please mention your ticket number here so the community admins can help you follow up with it.

  • yebus's avatar
    yebus
    Explorer | Level 3
    2 years ago
    Oh sure. The ticket number is #24230629
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for your ticket number yebus!

       

      An agent will be with you shortly, hang tight! 

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