We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Cancel subscription for account I can't access
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
I am hugely frustrated at the lack of support from Dropbox who are happily taking money from me from an account I have not had access to for 2+ years. There is no one to call or e mail and all other community and support centers do not offer the help. I do not have access to the e mail. I do not know the password. I am discussing with my bank tomorrow to follow up with these fraudulent withdrawals
Someone from Dropbox please contact me
Rich
Super User II
Super User II
RC50 wrote:
There is no one to call or e mail and all other community and support centers do not offer the help. I do not have access to the e mail. I do not know the password.
You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Hi
Thanks for your help but nothing on that page is helpful. The first thing it asks me to do is sign in which I can’t as I don’t know the password. The second thing is a credit card checking tool which doesn’t work as my bank reference is only 10 digits so back to square one- Maybe Dropbox staff can respond too….
- Hannah
Dropbox Community Moderator
Hey RC50, did you use a private browsing/incognito window like Rich suggested?
If not, please do so and in the "I want to look up information related to:" box, choose "other" and type in an email address you can access, fill out the rest of the form and submit the request.
Let us know when you have your ticket number.
